Last updated: November 11, 2026. This page is part of our Terms of Use. Please read it before you order.
1. Cancelling an order
Saunas and heaters. We hold orders that contain a sauna, a sauna heater or heater stones for 7 days before they are sent for shipping. Cancel within those 7 days and you get a full refund. After 7 days a 3.5% charge applies to the whole order total, to cover the payment fees we cannot get back.
Other items. Orders without a sauna or heater are prepared for shipping right away. We can cancel them at no charge until they ship. Once shipped, they follow the returns rules in section 5.
2. Shipping
Shipping is free on every order to the United States. Saunas travel by freight truck in a wooden crate; small items ship by ground parcel. We choose the carrier and method.
Check your address at checkout. If a shipment has to be re-routed because of a wrong address, the extra transport cost is charged to you.
Delivery dates are estimates. Weather and carrier delays can move them, and we cannot be held responsible for a late delivery.
When your order leaves the warehouse we email you the tracking details.
3. Delivery
Curbside delivery. The carrier calls you to book a delivery appointment and leaves the crate at the curb or the end of your driveway. Drivers cannot enter your backyard or help with assembly, so plan for a few people or equipment to move the parts.
If you are not available, tell the carrier and reschedule. Re-delivery or storage fees charged because nobody was there to receive the delivery are passed on to you. Anyone at the address who accepts the delivery is treated as authorised to receive it.
If curbside delivery is not possible (a remote address, or a crate too large for the access), we will contact you to arrange a smaller truck or a pick-up at the nearest freight terminal. Any extra cost of that method is charged to you. Refusing every alternative counts as a cancellation under section 1.
4. Check your order when it arrives
Inspect the crate before you sign. If anything is damaged or missing, write it on the delivery receipt (bill of lading) and tell us through the contact form within 7 days of delivery, with photos. We then work with the carrier on the claim and, where we can, send replacement parts.
5. Returns and refunds
If a product is defective or not what you expected, for any reason other than shipping damage, contact us within 30 days of delivery.
- Every return needs our written approval first. Returns sent without approval are not accepted.
- We may ask for photos, or for the product back, before we decide.
- Saunas must be taken apart and packed on a pallet in the original wooden crate.
- If the return is approved we give a full or partial credit or refund, minus shipping, handling and other costs, by the payment method you used or another method we agree with you.
- Products returned outside these conditions are not eligible for a credit or refund.
6. Warranty
Products carry the manufacturer’s warranty:
- Saunas: 1-year limited warranty.
- Harvia heaters: 1 year on heating elements, 5-year limited warranty on other parts, for home use.
- Homecraft heaters: 2-year limited warranty, for home use.
To make a claim, send your order number, the model, a short description of the problem and photos or a video through the contact form.